Episode 80: How to Grow Your Pest Business with SBA Financing
May 12, 2022
In this episode, Dan and Donnie cover SBA loans vs. conventional loans, use cases for SBA loans, how they work, the pros and cons, and much more.
Episode 79: M&A Q&A with Anticimex
May 5, 2022
Dan and Donnie talk mergers & acquisitions with Sebastian Tomassoni, VP of M&A for one of the largest pest management firms in the U.S. Learn about strategy, decision-making, factors that bring maximum value to a seller and more.
Episode 78: When Do You Need a Manager?
April 28, 2022
Whether you're considering hiring your first supervisor or you're at the point where you need to add someone to your executive team, this episode is for you. Dan and Donnie cover 10 signs it's time to bring on a manager and other considerations.
Episode 77: Creating Your Brand Through Operational Excellence
April 21, 2022
Your company's brand is more than your logo or marketing tactics. In this episode, Dan and Donnie break down exactly what a brand is, why brands are ultimately a reflection of the owner, and how to create a company image you're proud of and that your team can execute on.
Episode 76: Get to the Next Level with Cross-Functional Sales Teams
April 14, 2022
What is cross-functional selling, why is it important, and how do you execute it in the pest control industry? Tune in to this episode to hear Dan and Donnie answer these questions and more about developing a team approach to sales.
Episode 75: Q1 2022 Wrap-Up & Predictions
April 7, 2022
On this episode, Dan and Donnie review the first quarter of 2022 and look into the crystal ball to predict what may occur the rest of the year. They cover the Pest Index, the overall economy, interest rates, price increases and more.
Episode 74: Terminix/Rentokil Update: An Exclusive Sit-Down with John Myers
March 31, 2022
With the deal of the century expected to close in Q3, Rentokil's President & CEO, John Myers, sits down with Dan and Donnie to discuss some background details and what the future holds for the company in terms of integration, franchising, branding, M&A, and more.
Episode 73: 10 Steps for a Killer Customer Experience
March 24, 2022
Customer service stinks these days. There's a huge opportunity for pest and lawn care companies to differentiate themselves by delivering excellent client service. Dan and Donnie delve into how to create a killer customer experience.
How to Automate Your Critical KPIs
March 17, 2022
Dan and Donnie discuss how to sift through the mountains of data in your business to determine what's most useful for your pest control company. They cover leading vs. lagging indicators, how to get started, how to monitor your KPIs, and more.
Episode 71: How to Improve Sales in the Office
March 10, 2022
When it comes to successful inside sales, pest and lawn companies need sound fundamentals and consistency. On this episode, Dan and Donnie outline what it takes to get your office staff selling better in a short amount of time.
Episode 70: Budgeting for Marketing That Works
March 2, 2022
On this episode, Dan and Donnie delve into how to maximize your investment in marketing to effectively grow your business. They cover various budgeting methods, the pros and cons of each, and key numbers to track, such as cost per sale, cost per lead and more.
Episode 69: Who Is the Essential Field Technician?
February 24, 2022
In pest control, field technicians are your direct link to the customer. On this episode, Dan and Donnie walk through why and how to implement systems to ensure you're finding, training and retaining the best techs in the business.
How to Deal with a Cash Crunch
February 17, 2022
On this week's episode, Donnie quizzes Dan on what's a true cash emergency, how and why it happens, and how to prevent a cash crisis from occurring in the future.
Episode 67: Digital Marketing - Beyond the Website
February 10, 2022
What role should search engine optimization play in today's digital marketing strategy? Is SEO still valuable for field service businesses like pest control companies? Coalmarch's Senior SEO Manager, Jay Stalls, shares his perspective along with strategies companies can use to tackle SEO challenges.
Episode 66: Motivating Your Team Through Recognition
February 3, 2022
Emily Thomas Kendrick and Tim Pollard discuss how they approach employee recognition at Arrow Exterminators in Atlanta. They cover the business case for doing so, their philosophy, and their advice for other operators.
Episode 65: Retaining Team Members & Fostering Culture
January 27, 2022
Sarah Verlinger is back by popular demand to share the tactics Triangle Home Services uses to keep good staff, improve employee retention, and foster an overall positive company culture.
