PMP Industry Insiders

What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.

Welcome to Insiders Rewind — Recapping March!

This month, we’re diving into insights from Episodes 216 to 219, covering everything from Agent AI to tax strategies, growth challenges, and flipping business models for success!

Ep. 216: Agent AI Playbook for Service Business Owners — Discover how Agent AI works autonomously and integrates with your systems for true automation.

Ep. 217: Taxes 101 — Dan and Donnie share tax tips and how to avoid common pitfalls for pest and lawn business owners.

Ep. 218: The GreenPal Story — Brian Clayton explains why he built GreenPal for lawn care pros, not homeowners, and why it worked!

Ep. 219: Creating Cohesion — Donnie talks about managing team growth and navigating when great employees can’t keep up.

We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider.

In this episode, Dan and Donnie discuss what you need to do month in and month out to create accurate financial statements so you can take meaningful action in your business. Donnie offers a glimpse into the numbers he uses to run Triangle Pest Control, and Dan shares an accountant's perspective and tools he recommends. 

In this episode, Dan and Donnie dig into the challenges of managing growth and keeping your team on the same page as your pest or lawn company scales and becomes more complicated. They share their experiences and strategies for overcoming growth-related obstacles, and why having a strong vision is essential. 

What if you could eliminate all your repetitive administrative tasks? In this episode, Dan and Donnie discuss the potential for leveraging "agent AI" technology in your pest control business. Donnie also walks through a software demo and shares how to begin creating an AI personal assistant so you can make better use of your time.

Welcome to Insiders Rewind, the new monthly recap series from the PMP Industry insider Podcast!  In this episode, Brett The Editor, takes you through the most impactful moments from February's episodes.

Ep. #212 - A 7 Point Plan To Get Ready For The Season 

Ep. #213 - 3 Takeaways From Beyond Service

Ep. #214 - 4 Pest Industry Trends For 2025

Ep. #215 - A Top 100 Turnaround

Whether you're in the pest & lawn industry or a business leader looking for growth strategies, Insiders Rewind delivers key insights you can implement right away! 

The Bugman's Brian Olson joins Dan and Donnie to share how he turned around his Top 100 pest control business after struggling to achieve growth and profit goals. He shares the lessons he's learned by getting laser focused on KPIs in pursuit of becoming a customer- and team-centric firm with 80 percent recurring revenue. 

This week, Dan shares his observations from WorkWave's Beyond Service user conference, which took place earlier this month. He covers can't-ignore topics from the event, including the ubiquity of artificial intelligence tools, an increased focus on key performance indicators and the mark private equity investors are making on the pest and lawn industries.

Industry veteran Patrick Quigley is back on the podcast to discuss how to prepare for the busy pest control season now. He shares a 7-point plan to overcome common challenges and set your team up for success. 

Welcome to Insiders Rewind, the brand-new monthly recap series from the PMP Industry Insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from January’s episodes.

Episodes Featured: 

207:  2025 Marketing Trend Shifts w/Alex Booth

208: Recapping 2024 & Forecasting 2025 w/Dan and Donnie

209: The Long Game:  Mastering Exit Planning w/Dan and Donnie

210: Passing the Torch Part 1 w/Charlie, Chaz & Carley Church

211: Passing the Torch Part 2 w/Howard and Conner Bright

Whether you're in the pest & lawn industry or a business leader looking for growth strategies, Insiders Rewind delivers key insights you can implement right away! 

This week, Anti-Pesto's Howard Bright and Conner Bright join the show to discuss how they are transitioning the company to the next generation of leadership. They talk about the challenges and opportunities presented by the succession process with a focus on the importance of relationships, learning from others and transparency.

On this episode, Dan and Donnie welcome the leaders of Getem Services, a 103-year-old, fourth-generation family pest control business. Charlie Church, owner and president, and his children Chaz Church, VP of operations, and Carley Church, marketing and HR manager, discuss how they're working toward a smooth transition to the next generation of ownership.