![PMP Industry Insiders](https://pbcdn1.podbean.com/imglogo/image-logo/9201656/spotify-black-1-square.jpg)
The PMP Industry Insiders podcast helps pest control and lawn care professionals grow their businesses. Every week, hosts Donnie Shelton and Dan Gordon talk with the biggest players in the pest control and lawn care markets about what’s changing in the industry and take listeners to the front lines of what the future holds.
Episodes
![Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-170-small_cvutyr_300x300.jpg)
Thursday Mar 28, 2024
Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls
Thursday Mar 28, 2024
Thursday Mar 28, 2024
In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more.
![Episode 169: From Zero to $100 Million+](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-169-small_n5hgdu_300x300.jpg)
Thursday Mar 21, 2024
Episode 169: From Zero to $100 Million+
Thursday Mar 21, 2024
Thursday Mar 21, 2024
![Episode 168: Customer Reviews: Do's & Don'ts](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-168-small_1__evabpq_300x300.jpg)
Thursday Mar 14, 2024
Episode 168: Customer Reviews: Do's & Don'ts
Thursday Mar 14, 2024
Thursday Mar 14, 2024
In this episode, Dan and Donnie cover why online reviews are so critical in the pest control and lawn care industry and what you can do to up your review game. They go into the psychology of consumer reviews, Google's policies, how to get more reviews and tactics to avoid.
![Episode 167: Is Work From Home Dead?](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-167_9nnrr8_300x300.jpg)
Thursday Mar 07, 2024
Episode 167: Is Work From Home Dead?
Thursday Mar 07, 2024
Thursday Mar 07, 2024
![Episode 166: Q&A with an AI Expert](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-166-small_hcqws6_300x300.jpg)
Thursday Feb 29, 2024
Episode 166: Q&A with an AI Expert
Thursday Feb 29, 2024
Thursday Feb 29, 2024
![Episode 165: How To Be Better Than Average In Pest & Lawn](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-165-small_rtzrji_300x300.jpg)
Thursday Feb 22, 2024
Episode 165: How To Be Better Than Average In Pest & Lawn
Thursday Feb 22, 2024
Thursday Feb 22, 2024
In response to a social media post debating the importance of understanding industry averages, Dan and Donnie discuss the power of benchmarking. They delve into the concept of leadership capital, goal setting and using benchmarks as a starting point to become a better-than-average pest control or lawn care company.
![Episode 164: The Single Biggest Marketing Mistake & How to Avoid It](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-164-small_287yem_300x300.jpg)
Thursday Feb 15, 2024
Episode 164: The Single Biggest Marketing Mistake & How to Avoid It
Thursday Feb 15, 2024
Thursday Feb 15, 2024
On this episode, Dan and Donnie delve into the importance of nailing your marketing messaging. They cover how to improve your positioning in the marketplace and why you must differentiate your company from the competition.
![Episode 163: The People Component of EOS](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-163-small_ujtusd_300x300.jpg)
Thursday Feb 08, 2024
Episode 163: The People Component of EOS
Thursday Feb 08, 2024
Thursday Feb 08, 2024
![Episode 162: Get the Most Out of a Selling Technician](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-162-small_1__9emnb6_300x300.jpg)
Thursday Feb 01, 2024
Episode 162: Get the Most Out of a Selling Technician
Thursday Feb 01, 2024
Thursday Feb 01, 2024
![Episode 161: Signs You Might Need a Culture Change](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-161-small_jj2fmt_300x300.jpg)
Thursday Jan 25, 2024
Episode 161: Signs You Might Need a Culture Change
Thursday Jan 25, 2024
Thursday Jan 25, 2024
![Episode 160: Reviewing '23, Planning for '24](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-160-small_igty6p_300x300.jpg)
Thursday Jan 18, 2024
Episode 160: Reviewing '23, Planning for '24
Thursday Jan 18, 2024
Thursday Jan 18, 2024
![Episode 159: Home Service Industry Roll Ups & What It Means for You](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-159-small_422v9w_300x300.jpg)
Thursday Jan 11, 2024
Episode 159: Home Service Industry Roll Ups & What It Means for You
Thursday Jan 11, 2024
Thursday Jan 11, 2024
![Episode 158: Pest Control Insurance Market Update](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-158-small_qeaasp_300x300.jpg)
Thursday Jan 04, 2024
Episode 158: Pest Control Insurance Market Update
Thursday Jan 04, 2024
Thursday Jan 04, 2024
![Episode 157: Developing Your Leadership Bench](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-157-small_n65faa_300x300.jpg)
Thursday Dec 21, 2023
Episode 157: Developing Your Leadership Bench
Thursday Dec 21, 2023
Thursday Dec 21, 2023
![Episode 156 - 9 Levers to Control Labor Costs](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog9201656/episode-156-small_rb6c72_300x300.jpg)
Thursday Dec 14, 2023
Episode 156 - 9 Levers to Control Labor Costs
Thursday Dec 14, 2023
Thursday Dec 14, 2023
![Episode 155: How to Leverage AI in 2024](https://pbcdn1.podbean.com/imglogo/image-logo/9201656/spotify-black-1-square_300x300.jpg)
Thursday Dec 07, 2023
Episode 155: How to Leverage AI in 2024
Thursday Dec 07, 2023
Thursday Dec 07, 2023
On this episode, Dan and Donnie revisit the rapidly changing topic of artificial intelligence (AI) in business. They dive into how AI works and applications for the pest control and lawn care industry. They also speculate about what's going on in the AI world.