PMP Industry Insiders
Episode 73: 10 Steps for a Killer Customer Experience

Episode 73: 10 Steps for a Killer Customer Experience

March 24, 2022

Customer service stinks these days. There's a huge opportunity for pest and lawn care companies to differentiate themselves by delivering excellent client service. Dan and Donnie delve into how to create a killer customer experience.

How to Automate Your Critical KPIs

How to Automate Your Critical KPIs

March 17, 2022

Dan and Donnie discuss how to sift through the mountains of data in your business to determine what's most useful for your pest control company. They cover leading vs. lagging indicators, how to get started, how to monitor your KPIs, and more.

Episode 71: How to Improve Sales in the Office

Episode 71: How to Improve Sales in the Office

March 10, 2022

When it comes to successful inside sales, pest and lawn companies need sound fundamentals and consistency. On this episode, Dan and Donnie outline what it takes to get your office staff selling better in a short amount of time.

Episode 70: Budgeting for Marketing That Works

Episode 70: Budgeting for Marketing That Works

March 2, 2022

On this episode, Dan and Donnie delve into how to maximize your investment in marketing to effectively grow your business. They cover various budgeting methods, the pros and cons of each, and key numbers to track, such as cost per sale, cost per lead and more.

Episode 69: Who Is the Essential Field Technician?

Episode 69: Who Is the Essential Field Technician?

February 24, 2022

In pest control, field technicians are your direct link to the customer. On this episode, Dan and Donnie walk through why and how to implement systems to ensure you're finding, training and retaining the best techs in the business.

How to Deal with a Cash Crunch

How to Deal with a Cash Crunch

February 17, 2022

On this week's episode, Donnie quizzes Dan on what's a true cash emergency, how and why it happens, and how to prevent a cash crisis from occurring in the future.

Episode 67: Digital Marketing - Beyond the Website

Episode 67: Digital Marketing - Beyond the Website

February 10, 2022

What role should search engine optimization play in today's digital marketing strategy? Is SEO still valuable for field service businesses like pest control companies? Coalmarch's Senior SEO Manager, Jay Stalls, shares his perspective along with strategies companies can use to tackle SEO challenges.

Episode 66: Motivating Your Team Through Recognition

Episode 66: Motivating Your Team Through Recognition

February 3, 2022

Emily Thomas Kendrick and Tim Pollard discuss how they approach employee recognition at Arrow Exterminators in Atlanta. They cover the business case for doing so, their philosophy, and their advice for other operators.  

Episode 65: Retaining Team Members & Fostering Culture

Episode 65: Retaining Team Members & Fostering Culture

January 27, 2022

Sarah Verlinger is back by popular demand to share the tactics Triangle Home Services uses to keep good staff, improve employee retention, and foster an overall positive company culture.

Episode 64: 4 Decisions Every Business Must Get Right with ‘Scaling Up’ Author Verne Harnish

Episode 64: 4 Decisions Every Business Must Get Right with ‘Scaling Up’ Author Verne Harnish

January 20, 2022

Verne Harnish, bestselling author, speaker and founder of the Entrepreneurs’ Organization (EO), joins the podcast to discuss the importance of fundamentals (people, strategy, execution and cash), in addition to what inspired him about Rockefeller and how many of his concepts come from 'Good to Great' author Jim Collins.

Episode 63: How to Get Your Techs to Sell

Episode 63: How to Get Your Techs to Sell

January 13, 2022

In this episode, Donnie and Dan review ways to encourage pest and lawn technicians to generate leads and close sales. They cover training, incentives, technology and automation tools, among other considerations.

Episode 62: What’s Ahead in 2022?

Episode 62: What’s Ahead in 2022?

January 6, 2022

Dan and Donnie are back to discuss the wild ride that was 2021 and what's in the cards for 2022. They cover COVID impacts, technology, industry growth, taxes, and what's likely to happen with mergers and acquisitions.

Episode 61: Rentokil Buys Terminix: The Deal of the Century and What It Means for You

Episode 61: Rentokil Buys Terminix: The Deal of the Century and What It Means for You

December 15, 2021

What will happen as two of the top three firms in the pest control industry combine into one? Dan and Donnie look at the deal from a big picture standpoint and speculate how it will affect M&A, other companies and more.

Episode 60: Finding Great People in an Impossible Labor Market

Episode 60: Finding Great People in an Impossible Labor Market

December 9, 2021

HR pro, Sarah Verlinger discusses Triangle Home Services' approach to attracting and screening candidates; onboarding new team members; retaining key players; and developing company culture.

Episode 59: Is Your Pest Control Company Financially Fit?

Episode 59: Is Your Pest Control Company Financially Fit?

December 2, 2021

PCO Bookkeepers' Managing Member Anthony Pepe joins the podcast to discuss the importance of having a financial process and how to implement one. He also covers tax planning, budgeting and developing a scorecard.

Episode 58: What We Heard and Saw at PestWorld 2021

Episode 58: What We Heard and Saw at PestWorld 2021

November 18, 2021

Dan and Donnie share their takeaways from the pest control industry's first in-person national trade show in two years. They cover the rise of M&A valuations, the proliferation of software and technology suppliers, the expansion of the pest market and more.