PMP Industry Insiders

On this episode, Dan and Donnie break down Google's new AI-powered tool, formerly known as Google SGE. They cover why the search giant is rolling it out, how it works and what you need to know about it to market your pest control or lawn care company more effectively.

JD Darr, Director of Legislative and Regulatory Affairs for the National Pest Management Association, joins Dan and Donnie on this episode to share the legislative and regulatory issues on NPMA members’ minds. He also covers the importance of using your voice to influence public policy and what you can expect when you attend a Legislative Day event. 

On this episode, Dan and Donnie welcome back Andrew Bray, senior vice president of government relations & membership for the National Association of Landscape Professionals, to discuss top-of-mind issues on the lawn care side of the business. They cover the Farm Bill's significance, state preemption of local pesticide laws, election year scenarios, overtime pay and other regulatory concerns.

In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more.