PMP Industry Insiders
Episode 86: How Captive Insurance Works

Episode 86: How Captive Insurance Works

June 23, 2022

On this episode, Dan and Donnie talk with Todd Burke, COO of PestSure, to learn more about how captive insurance works and understand why it's a good fit for pest control companies.

Todd Burke
COO
PestSure

Episode 85: Acquisitions at Arrow Exterminators

Episode 85: Acquisitions at Arrow Exterminators

June 16, 2022

Atlanta's Arrow Exterminators has grown steadily over the last decade—much of it through acquisition. On this episode, Kevin Burns joins the podcast to talk about Arrow's acquisition strategy and processes. They also discuss the M&A market as a whole.

Kevin Burns
Chief Development Officer
Arrow Exterminators

Episode 84: How Much You Need to Raise Prices to Combat Inflation

Episode 84: How Much You Need to Raise Prices to Combat Inflation

June 9, 2022

Savvy pest control operators already raised prices late last year or early this year to offset inflation. Is it time to raise prices again or more than you already have? On this episode, Dan and Donnie walk through why you should consider it.

Episode 83: How to Develop a Culture of Execution

Episode 83: How to Develop a Culture of Execution

June 2, 2022

Dan and Donnie welcome Tony Massey to the podcast to discuss how Massey Services excels at execution by focusing on accountability, communication and transparency. They also dive into inflation, the state of the economy, M&A and more.

Episode 82: When Is It Time to Fire?

Episode 82: When Is It Time to Fire?

May 26, 2022

Firing a team member is always a gut-wrenching decision. On this episode, Dan and Donnie talk through their experiences parting ways with employees. They cover the problems with keeping people too long, how to know if additional training will help, and other things to consider.

Episode 81: The Business Case for Partnering with Private Equity

Episode 81: The Business Case for Partnering with Private Equity

May 19, 2022

Dan, Donnie and Access Holding's Josh Finifter discuss why the pest control industry is so attractive to private equity investors and the differences between selling to a strategic buyer and a PE buyer. Josh explains how PE deals may be structured and the business case for an owner to partner with a PE firm.

Episode 80: How to Grow Your Pest Business with SBA Financing

Episode 80: How to Grow Your Pest Business with SBA Financing

May 12, 2022

In this episode, Dan and Donnie cover SBA loans vs. conventional loans, use cases for SBA loans, how they work, the pros and cons, and much more.

Episode 79: M&A Q&A with Anticimex

Episode 79: M&A Q&A with Anticimex

May 5, 2022

Dan and Donnie talk mergers & acquisitions with Sebastian Tomassoni, VP of M&A for one of the largest pest management firms in the U.S. Learn about strategy, decision-making, factors that bring maximum value to a seller and more.

Episode 78: When Do You Need a Manager?

Episode 78: When Do You Need a Manager?

April 28, 2022

Whether you're considering hiring your first supervisor or you're at the point where you need to add someone to your executive team, this episode is for you. Dan and Donnie cover 10 signs it's time to bring on a manager and other considerations.

Episode 77: Creating Your Brand Through Operational Excellence

Episode 77: Creating Your Brand Through Operational Excellence

April 21, 2022

Your company's brand is more than your logo or marketing tactics. In this episode, Dan and Donnie break down exactly what a brand is, why brands are ultimately a reflection of the owner, and how to create a company image you're proud of and that your team can execute on.

Episode 76: Get to the Next Level with Cross-Functional Sales Teams

Episode 76: Get to the Next Level with Cross-Functional Sales Teams

April 14, 2022

What is cross-functional selling, why is it important, and how do you execute it in the pest control industry? Tune in to this episode to hear Dan and Donnie answer these questions and more about developing a team approach to sales.

Episode 75: Q1 2022 Wrap-Up & Predictions

Episode 75: Q1 2022 Wrap-Up & Predictions

April 7, 2022

On this episode, Dan and Donnie review the first quarter of 2022 and look into the crystal ball to predict what may occur the rest of the year. They cover the Pest Index, the overall economy, interest rates, price increases and more.

Episode 74: Terminix/Rentokil Update: An Exclusive Sit-Down with John Myers

Episode 74: Terminix/Rentokil Update: An Exclusive Sit-Down with John Myers

March 31, 2022

With the deal of the century expected to close in Q3, Rentokil's President & CEO, John Myers, sits down with Dan and Donnie to discuss some background details and what the future holds for the company in terms of integration, franchising, branding, M&A, and more.

Episode 73: 10 Steps for a Killer Customer Experience

Episode 73: 10 Steps for a Killer Customer Experience

March 24, 2022

Customer service stinks these days. There's a huge opportunity for pest and lawn care companies to differentiate themselves by delivering excellent client service. Dan and Donnie delve into how to create a killer customer experience.

How to Automate Your Critical KPIs

How to Automate Your Critical KPIs

March 17, 2022

Dan and Donnie discuss how to sift through the mountains of data in your business to determine what's most useful for your pest control company. They cover leading vs. lagging indicators, how to get started, how to monitor your KPIs, and more.

Episode 71: How to Improve Sales in the Office

Episode 71: How to Improve Sales in the Office

March 10, 2022

When it comes to successful inside sales, pest and lawn companies need sound fundamentals and consistency. On this episode, Dan and Donnie outline what it takes to get your office staff selling better in a short amount of time.